Effective Date: January 2025

Jewells Fine Jewelry values the trust you have placed in us. As part of our relationship, we recognize and respect your privacy. We are committed to protecting your privacy and using the information you share responsibly. Our Privacy Policy describes the information we collect about you, why and how we use it, and your choices regarding such information.

This Website https://jewellsfinejewelry.com (the Site) is owned and operated by Jewells Fine Jewelry located at 3741 Franklin Rd SW, Roanoke, VA, United States, 24014. By visiting the Site, you confirm your agreement to the policies described here. If you do not agree or consent, please discontinue using our services. Jewells Fine Jewelry encourages you to periodically review our Privacy Policy to understand our privacy practices.

COLLECTION OF INFORMATION

We obtain, store, use and transfer different kinds of personal information you provide via various channels and other automated means (such as cookies, web beacons, pixels, tags, web server logs and other technologies). These get captured when you visit our website, update your profile, access our content, place an order, interact with our emails, participate in a contest, promotion or survey, contact customer support, etc., and interact with other Jewells Fine Jewelry-related ads, content, tools, widgets or plug-ins. We may also receive personal data about you from various third parties and public sources.

Information Provided By You

• Identity Data: Information such as your first name, last name, username, gender, date of birth, marital status and similar identifiers.
• Contact Data: Includes your name, email address, billing address, contact number and other similar details provided via chat, customer support, etc.
• Demographic Information: Details such as your age, gender and country.
• Login Credentials: Information related to your password, authentication and account access.
• Financial Details: Includes information required to process your payment such as card number, expiration date, billing address, etc.
• Profile Data: Includes your preferences, wish lists, ring size preferences, jewelry style preferences and other profile-related information.
• Content: Includes all content you have shared with us, such as feedback, product reviews, shopping history, photographs, purchase and transaction information or questions.
• Contacts: Includes information about other people that you provide to us (such as gift recipients).

Information Collected Automatically

Jewells Fine Jewelry automatically collects information about your device and how it interacts with us. Some examples include:

• User Behavior Data: Includes information about products purchased, pages visited, features used, emails and ads viewed, the time of day you browse and other similar information.
• Device Data: Includes information regarding the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings and other similar information. It also includes details regarding your device’s location and IP address.
• Marketing and Communication Data: Comprises your preferences in receiving marketing content from us and our third parties.

Information Collected Through Tracking Technologies

• Web Logs: We automatically collect information, such as your IP address, browser type and language, and the date and time of your visit, which helps us track your movements around our site.
• Cookies and Pixels: We use electronic images known as pixels and cookies. Cookies are bits of information automatically stored on your computer’s hard drive to recognize your preferences and make shopping easier. When you access a website, email or advertisement that contains a pixel, it may permit us or a third party to drop or read cookies on your browser.

USE OF PERSONAL INFORMATION

Jewells Fine Jewelry may use the information we collect about you for the following purposes:

• Manage your orders and provide requested services
• Confirm your order and track the process
• Respond to your comments and queries
• Review your information for accuracy
• Prevent or take action regarding illegal activities, including suspected fraud
• Facilitate warranty or other services such as cleaning, repair or resizing of jewelry products
• Improve our services and product offerings, and develop new ones
• Improve marketing and promotional efforts and overall customer experience
• Identify your products and service preferences
• Offer you personalized content
• Understand customer demographics and behavior
• Administer and fulfill contests and other promotions
• Contact you regarding products and services that we believe may be of interest to you
• Fulfill any other purpose disclosed to you and with your consent

SHARING OF INFORMATION COLLECTED

We may share your information as follows:

Service Providers: We may use third-party service providers to perform certain services, including shipping, payment processing, billing and collections, marketing and data analysis.

Third Parties: For marketing, analytics, and advertising purposes, we share customer data with third-party platforms, including but not limited to Google Analytics, Google Ads, and social media platforms. Personal information is pseudonymized before transmission to third parties to protect your privacy.

Compliance With Law and Fraud Protection: We may disclose your information as we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We also may share your information in order to investigate illegal activities, including suspected fraud, or as otherwise required by law.

Business Transfer: We reserve the right to transfer personal information we have about you, if we decide to sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).

DATA SECURITY

We use a combination of administrative, physical and electronic security technologies, procedures and organizational measures to protect your personal information from unauthorized access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee the security of any information you disclose to us. The security of your personal data is important to us, but remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its complete protection against all threats.

CHILDREN’S PRIVACY

This website is not intended for use by children. We are committed to protecting the privacy of children and do not knowingly collect any personal information from children below the age of 13. If we become aware that we have collected personal information from a child under 13 years of age, we will promptly delete the information.

DURATION OF INFORMATION RETENTION

We retain your information for as long as it takes to accomplish the goals for which we gathered it, such as to give you services and support for services you receive, to meet legal, accounting, or reporting requirements, to prove or refute legal claims, to prevent fraud and for other purposes allowed by law. When we no longer need your personal information, we will either securely destroy it, delete it, anonymize it or take other steps to de-identify it.

LINKS TO NON-JEWELLS SITES AND SERVICES

Our website may contain links to non-Jewells Fine Jewelry websites, apps and services that may be operated by other companies. These companies may have their own privacy policies and we recommend that you review these policies. We are not responsible for the privacy policies and practices of non-Jewells Fine Jewelry websites, apps or services.

UPDATES TO THE PRIVACY POLICY

We will revise and update this Privacy Policy whenever deemed necessary and the changes will be posted on the website along with an updated Effective Date, and we reserve the right to do so at any time. For any significant updates, we will take appropriate measures to inform our website visitors and customers.

CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, or if you would like us to update the information we have about you, please contact us via the following:

By Email: jewellsva@yahoo.com

By Phone: +1 540-345-3564

By Mail: Jewells Fine Jewelry, 3741 Franklin Rd SW, Roanoke, VA, United States, 24014